STORE POLICY

Customer Care

  • Our software does not allow us to make manual adjustments to finalized purchases.  All orders will be processed and shipped as originally placed.

  • Customers are responsible for providing an accurate shipping address.  To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.  

  • Twelve Clans Apparel is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.

  • All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.

  • Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

Privacy & Safety

Your privacy is an utmost importance, payment/billing information we not be given to any third party companies.

Wholesale Inquiries

Please feel free to contact us at twelveclansapparel@gmail.com for any wholesale inquiries or sponsorship/partnerships 

 

Payment Methods

Credit / Debit Cards
PAYPAL