SHIPPING & RETURNS

Shipping Policy

  • Orders are shipped to the provided shipping address listed provided during check out.

  • Twelve Clans Apparel is not responsible for packages delivered to mistype or invalid address. 

  • All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.

       Customer’s funds will be transferred to store credit.

Return & Exchange Policy

  •  Items purchased from Twelve Clans Apparel may be returned for store credit.  All return requests must submitted within 30 days of purchase. Each item must have the original tags attached and be unworn as well as unwashed.  Twelve Clans Apparel will not issue any refunds on returned products.

  • Returns and exchanges on certain products (ie. Briefs) must also be unopened and in its original packaging. 

  • All exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. 

  • If a product in your order is out of stock, you will automatically be refunded for the purchase price of that item(taxes included).

  • All returns/exchanges must contain the Return Authorization (RA) number, which must be requested within 30 days of receiving your shipment. 

  • Any packages arriving with an RA number written on the outside will be returned to the sender.

  • You will be responsible for paying postage on any returns/exchanges. If you request an exchange, we will waive the Standard Shipping fee on your new order. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.

  • Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.

  • Gift Cards are non-refundable.

  • Store credits are issued with a code that will be emailed to your email address associated with the order.

  • We are not able to accept returns for Twelve Clans Apparel products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. 

  • All items purchased through our website must be returned or exchanged directly through Twelve Clans Apparel. Outside retailers will not accept products that were not purchased at their location.